Retailer Reviews

Jared Jewelers Review

This page contains references to diamonds or engagement rings from different companies. Sometimes I do receive a commission when you click on links and buy the products.

When it comes to buying diamonds, the options can feel overwhelming. With so many jewelers out there, each promising the best quality and value, it’s easy to get lost in the noise. Jared Jewelers is one of those big names you’ve probably come across in your search. Maybe you’ve seen their ads, visited their stores, or even added a diamond to your cart online. But before you make a decision, let me share my experience and why, after digging deeper, I wouldn't recommend purchasing from Jared.

In this review, I’ll be focusing primarily on their diamonds, but I’ll also touch on what other customers have been saying—especially in places like Reddit, where real, unfiltered opinions often reveal what’s really going on. By the end of this review, you’ll have a clear picture of why I believe Jared Jewelers might not be the best choice for your significant purchase.

Let’s dive in.

Jared Jewelers Homepage

A Brief History of Jared Jewelers

Jared The Galleria of Jewelry is a well-known name in the world of diamonds and fine jewelry, but what you might not realize is that they are part of something much larger. Jared is owned by Signet Jewelers Limited, the largest specialty jewelry retailer in the US, UK, and Canada. Signet’s vast empire includes other prominent brands like Kay Jewelers, Zales, and H.Samuel, among others. With approximately 3,600 stores under its belt, Signet is a dominant player in the industry, generating around $6 billion in annual sales.

Interestingly, Jared shares ownership with other notable names in the diamond world, such as James Allen and Blue Nile. This connection might explain why Jared offers a line of diamonds under the same name as James Allen, creating an overlap that many customers may not be aware of. This shared ownership might also lead some to assume that all these brands offer the same quality and customer experience—but that’s not necessarily the case.

Signet Jewelers prides itself on delivering high-quality jewelry and an outstanding customer experience, backed by principles like excellence in execution and continuous improvement. However, as I’ll discuss in this review, the reality doesn’t always match up to these lofty goals, especially when it comes to the diamonds sold by Jared.

While Signet’s mission sounds commendable, and their brand portfolio is undeniably impressive, it's important to look beyond the corporate marketing and dig into the actual products and services offered by Jared. Unfortunately, as you’ll see, my experience—and that of many others—suggests that Jared may not live up to the standards that Signet’s brand message would lead you to expect.

Jared’s Diamonds: A Closer Look

When it comes to diamonds, Jared offers both natural and lab-grown options, catering to a wide range of budgets and preferences. At first glance, this variety might seem like a strength, offering something for everyone, from the budget-conscious shopper to the luxury buyer. However, when you dig deeper into the quality and consistency of these diamonds, some troubling issues emerge.

Natural Diamonds

Jared’s natural diamond selection is vast, covering a wide spectrum of qualities and price points. However, this variety can be both a blessing and a curse. While the sheer number of options might seem appealing, the inconsistent quality across their offerings is a significant concern.

First, Jared includes imperfect diamonds in their top-tier "perfect" diamond collection. Many diamonds within this clarity grade range will have multiple noticeable inclusions that can obstruct light as it passes through the facets, reducing the overall light return.

One of the standout options within their natural diamonds is the True Hearts™ collection, a line that shares its name (and, as it turns out, its diamonds) with James Allen’s True Hearts™ range. On the surface, these diamonds seem like a solid choice, especially given the categorical and hyperbolic claims made by Jared. They describe these diamonds as having "perfect internal symmetry and proportions," which, if true, would indeed make them a superior choice.

However, a closer examination tells a different story. Despite the bold claims, many of the True Hearts™ diamonds reveal flaws when viewed through hearts and arrows images. These images, designed to demonstrate the precision of a diamond’s cut, often show defects in the patterning—defects that indicate issues with the very internal symmetry that Jared touts as perfect. Moreover, the ideal scope images, which should confirm perfect light performance, frequently show light leakage, further evidence of problematic proportions.

Adding to the concern is the lack of transparency around these diamonds. Proportions are not listed on the diamond detail pages, and lab reports, which should be readily available for such high-end purchases, have sometimes been provided only by request. This lack of easily accessible, verifiable information makes it difficult—if not impossible—for a consumer to independently verify the claims being made about these diamonds. It seems that the bold marketing around the True Hearts™ diamonds is designed to obscure, rather than clarify, the actual quality of the product.

Lab-Grown Diamonds

The story with Jared’s lab-grown diamonds is somewhat similar, though there are some bright spots worth noting. Like their natural diamonds, the quality of their lab-grown offerings varies widely. However, I was able to find lab diamonds with far better precision and consistency compared to their natural counterparts.

While Jared does offer some lab-grown diamonds that are well-cut and display the desirable hearts and arrows patterning more accurately, these seem to be the exception rather than the rule. For the most part, the same issues with transparency and exaggerated claims persist. The inconsistency across their lab-grown diamonds makes it challenging to feel confident in the quality of the product you’re purchasing, unless you’re willing to spend considerable time sifting through their options and requesting additional information.

While Jared’s range of diamonds—both natural and lab-grown—might appear to offer something for everyone, the lack of consistent quality and transparency is a serious concern. Whether you’re looking at their True Hearts™ collection or exploring their lab-grown options, it’s clear that Jared’s diamonds often fail to live up to the promises made in their marketing. This inconsistency, coupled with a lack of detailed information, makes it difficult to trust that you’re getting what you’re paying for.

Other Reviews: A Cautionary Tale

When considering a significant purchase like an engagement ring or a diamond, it’s essential to look beyond the glossy marketing and dig into what real customers have to say. Unfortunately, when it comes to Jared, the reviews paint a rather concerning picture.

Let’s start with Reddit, where a community of engaged shoppers and diamond enthusiasts share their experiences—often with brutal honesty. One particularly alarming post details a situation where a diamond snapped off because the setting was porous and of poor quality. You can read more about this unfortunate experience here. Another Reddit user reported troubles with a poorly set diamond that left them frustrated and disappointed, which you can explore in this post. Unfortunately, these stories are not isolated incidents; a quick search on Reddit reveals a troubling number of similar complaints.

Jared’s disaster… Poor quality ring. Wwyd?
byu/Ohman0_0 inEngagementRings

Beyond Reddit, other review platforms echo these concerns. On Trustpilot, Jared holds a dismal score of 1.9 out of 5, with a staggering 84% of reviews being negative. You can explore these reviews here. Customers frequently cite poor craftsmanship, unresponsive customer service, and issues with the quality of their jewelry. Yelp tells a similar story, with Jared earning a mediocre 3/5 stars. You can see the full spectrum of customer feedback on Yelp here.

In summary, the overwhelming consensus from customers who have purchased from Jared is far from positive. From Reddit to Trustpilot and Yelp, the narrative is consistent: poor quality, disappointing customer service, and a general lack of satisfaction with their purchase. While every retailer has its share of unhappy customers, the volume and severity of the complaints against Jared are particularly concerning. If you’re considering making a significant purchase from Jared, these reviews serve as a stark warning to proceed with caution—or perhaps to consider other options entirely.

Conclusion: Better Alternatives Await

After thoroughly examining Jared’s offerings—from their diamonds to the experiences shared by countless customers—it’s clear that this is not a retailer I can recommend. The inconsistent quality, lack of transparency, and overwhelmingly negative reviews all point to a brand that falls short of the promises it makes. When you’re making a purchase as significant as a diamond or an engagement ring, you deserve to feel confident that you’re getting the best possible value, quality, and service. Unfortunately, Jared does not deliver on any of these fronts.

Far better options can be found elsewhere. If you’re in the market for a high-quality diamond, I strongly recommend looking into Whiteflash. Their commitment to exceptional craftsmanship and transparency is a breath of fresh air in an industry where these qualities are often hard to come by. Additionally, Brilliant Earth and even Blue Nile are worth considering for their wide range of high-quality diamonds and excellent customer service.

In the end, your special purchase should be one that fills you with joy and confidence—not doubts and regrets. By choosing a jeweler that truly values quality and customer satisfaction, you can ensure that your investment is one you’ll cherish for a lifetime.